Policies for under aged
The following policies apply only for full day programs/ excursions, in accordance with age policies for each activity. In case of lodging please consult policies in Rates and condition annex.

• Up to 3 years free of charge
• 4-11 years of age pay 50% of the rack rate.
• 4-11 years of age pay 50% of the rack rate.

In order to apply discount it is essential to present a photocopy of the minors identification, 48hours before the activity starts. If this document is not presented then full price must be paid.

Cancellation Policies of Estancia Cristina excursions

• All cancelations done 8 days prior to the arrival of the passenger will not suffer penalties.
• All cancelations done between 7 and 4 days before the arrival of the passengers will have a penalty of 30% of the totality of the reservation.
• All cancelations done 3 days before the arrival of the passengers will have a penalty of 100% of the totality of the reservation, penalties will not be charged for transfers or entries to National Parks.
• All cancellation done the day before of the passengers arrival will have a penalty of 100% of the totality of the reservation including transfers and entries to the National Park.
• If there were an existing payment at the time of cancellation within the agreed terms it will be considered as credit for future reservations.
• All modification done to confirmed reservations thorough partial or total payment will be subject to availability of the Estancia.

IMPORTANT: Estancia Cristina reserves the right to cancel or modify the totality o partially any of the excursions due to weather or operative reasons.
All activities offered in the estancia are subject to modifications and cancelations in accordance to weather and condition of the terrain without this to imply a devolution of the totality or partial part of the money paid.

Lodging Cancellation Policies of Estancia Cristina

• All cancellation done 45 days before the arrival of the passengers will not suffer penalty( bank expenses will be charged if there are any).
• All cancellations done between 44 and 30 days before the arrival of the passengers will have a penalty of 30% of the totality of the reservation.
• All cancellations done between 29 and 15 days before the arrival of the passengers will have a penalty of 60% of the totality of the reservation.
• All cancellation done before 15 days prior of the arrival of the passengers will have a penalty of 100& of the totality of the reservation.

IMPORTANT: Estancia Cristina reserves the right to cancel or modify the totality o partially any of the excursions due to weather or operative reasons.
All activities offered in the estancia are subject to modifications and cancellations in accordance to weather and condition of the terrain without this to imply a devolution of the totality or partial part of the money paid.

Cancelation Policies of Mil Outdoor.
Regular departures:

• All cancelations done 7 days before the reservation date will not suffer penalty (bank expenses will be charged if there are any).
• All cancellations done between 6 and 2 days before the reservation date will have a penalty of 30% of the totality of the reservation.
• All cancellations done 2 days before the reservation date will have penalty of 100% of the totality of the reservation.

Private departures:

• All cancellations done 21 days before the departure will not suffer penalties (bank expenses will be charged if there are any).
• All cancellations done between 21 and 15 days before the departure will have penalty of 30% of the totality of the reservation.
• All cancelations done between 14 and 7 days before the departure will have penalty of 60% of the totality of the reservation.
• All cancelations done in less than 7 days before the departure will have a penalty of100% of the totality of the reservation.
• If there were an existing payment at the time of cancellation within the agreed terms it will be considered as credit for future reservations.
• All modification done to confirmed reservations thorough partial or total payment will be subject to availability

Cancelation Policies of Upsala Kayak Experience
Individual reservations:

• All cancelations done up to 7 days before the reservation date will not suffer penalties(bank expenses will be charged if there are any).
• All cancelations done between 6 and 2 days before the reservation date will have penalty of 30% of the totality of the services hired.
• All cancelations done 2 days before the reservation date will have penalty of 100% of the totality of the services hired.

Private reservations:

• All cancelations done up to 21 days before the departure will not suffer penalties (bank expenses will be charged if there are any).
• All cancelations done between 21 and 15 days before the departure will have a penalty of 30% of the totality of the reservation.
• All cancelations done between 14 and 7 days before the departure will have a penalty of 60%of the totality of the reservation.
• All cancelations done in less than 7 days before the departure will have a penalty of 100% of the totality of the reservation.
• If there were an existing payment at the time of cancellation within the agreed terms it will be considered as credit for future reservations.

Refund policies of Upsala Kayak Experience

Percentage of refund	Detail
Without refund	Disembark and kayak activity for 30 minutes
50% refund	Sail but not disembark

Cancelation Policies of Patagonia Aventura
Cancelation expenses are applicable according to the following descriptions:

• Canceled services with less than 48 hours of anticipation, the expense will be of 100% of the totality of the value of the reservation.
• Cancelations between 6 and 2 days before the service the expense will coincide with the amount of the advance payment deposited(30%) .
• Reservations canceled up to 7 days before the date of departure will not generate expenses.

Refund policies of Patagonia Aventura

	Viedma Light	Viedma Ice Trek	Viedma PRO	Full Day Chaltén
Without refund	Depart the port and sail up to the glacier	the group walks on the glacier	One climbing practice is done	The excursion is done completely
Refund of the Excursion minus the sailing amount		The group does not walk on the glacier ($600)	No climbing is done($850)	Ice trek is not done ($950) Viedma Light ($350)
Refund of 100 %	Sailing but does not reach the glacier

Cancelation policies of Hotería El Puma

• 30 days of anticipation there are no expenses.
• Between 30 and 15 days 30% will be retained.
• Between 15 and7 days 50% will be retained.
• Before 7 days prior to the arrival of the passengers the totality will be retained.

Underage policies of Hostería El Puma

• Up to 2 years old: no charge
• From 3 to 5 years old pay 20% of the rack price.
• From 6 to 12 years old: pay 50% of the rack price.
• Older than 12 years old : pay the totality of the price.

Cancelation policies of Fitz Roy Expediciones

• If cancelation is within 60 days before the program starts, the refund of the price paid will be subject to the charges generated in third party services.
• If the cancelation is done once he program starts there will not be a refund.
• In case of bad weather there will be refund. For private programs passengers will be offered alternative activities. For regular services please read policies for each activity.